PRIVACY POLICY

The Virtual Assistant Agency, is committed to protecting and respecting your privacy.  

This policy states what happens when you contact us via our website, by email, by phone, and when you decide to enter into a contract with The Virtual Assistant Agency. Please read carefully and ask any questions on our first session or via email.

Our website is straightforward and the only place data from you will be collected is through the contact form – which is SSL protected so fully encrypted, as is the rest of our website.  If you do decide to work with us, then we will also hold your personal data in the form of a Confidential Information form attached to our Working Agreement, as an agreement of the terms and conditions of the working relationship.

This policy, therefore sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how I will treat it.

 

By visiting www.virtualassistantagency.co.uk you are accepting and consenting to the practices described in this policy.

 

For the purpose of the Data Protection Act 2018 (the Act) (soon to be General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)), the data controller is Brittany Wilson (address available on request).

 

Secure storage

Your details will be stored and kept securely and confidentially and will be destroyed at the end of our work together.  

 

Information we may collect from you

We may collect and process the following data about you:

  • Information provided by you

  • You may provide information about yourself by filling in forms on this website or by corresponding with The Virtual Assistant Agency by phone or email

  • This includes information you provide when you send a message through our contact form or if you report a problem with our site

  • The information you provide may include but not limited to your name, address, e-mail address and phone number

NOTE: Our website is hosted by squarespace.com and they have informed us that our website won’t collect any other data from you but the data found on our contact form. Nevertheless, in their privacy policy, they state that this is the type of information they might collect:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;

  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction  information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

  • Information we receive from other sources

  • We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them

Uses made of the information

We use information held about you in the following ways:

  • Information you provide, and information we collect about you.

We will use this information to carry out our professional and contractual obligations during our work together. This includes:

  • Contracting and ensuring the terms found in the contract are upheld by both parties

  • Information we receive from other sources

  • This might only be the case when referred by EAPs or other third parties. The data will be handled safely as above.

Disclosure of your information
We will not share your personal information with anyone else out with The Virtual Assistant Agency team, unless there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering).  

 

Where We store your personal data

The data collected will be kept in a secure folder and will be destroyed at the end of our work together. 

 

Access to information

The current Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Your rights

You have the right to let us know whether you want to change how we use your data.  

 

Right to access

You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask us to amend or change any incorrect information about you.  

 

Right to be forgotten

You have the right to ask The Virtual Assistant Agency to delete any information that we hold about you, including personal information that is no longer relevant to original purposes – for example when our working relationship has ended or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that we have a legal obligation to retain.  

 

Data Portability

You have the right to receive your personal information as previously provided, and to transfer this information to another party.  

** If you follow a link from our websites to any other websites, do have a look at their own privacy policies, for your information and security **

If you have any questions or comments, please use the contact form provided.

 

Cookies

We don’t hold any data in regards to cookies, but SquareSpace (host for www.thevirtualassistantagency.co.uk) may still collect them without my direct knowledge.